Learn how to write a high-scoring IELTS General Task 1 letter about reporting a faulty headset used for remote work. Includes structure, sample vocabulary, and a model letter to help you prepare effectively.
You work at home and have a problem with a piece of equipment that you use for your job.
Write a letter to the shop or company which supplied the equipment in your letter
Describe the problem with the equipment
Explain how this problem is affecting your work
Say what you want the shop or company to do.
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Dear Sir or Madam,
I am writing to report an issue with a headset I purchased from your store, which I have been using regularly for my remote work over the past few months.
Until recently, the device functioned flawlessly. However, over the last two days, the audio quality has significantly deteriorated as the sound is crackling and there is a persistent echo during calls. This issue has become highly disruptive, as I rely on the headset to communicate clearly with clients in my customer service role.
Due to this malfunction, I am unable to properly hear or respond to clients, which is negatively impacting my performance and leaving some customer concerns unresolved. Given the importance of this equipment to my daily work, I would appreciate a prompt resolution.
I have enclosed the original receipt and warranty card with the faulty headset. Kindly advise whether the product can be repaired or replaced under warranty. Your swift assistance in this matter would be greatly appreciated.
Thank you for your prompt attention. I look forward to your response.
Yours sincerely
Jim Smith
